Get in Touch
Have questions, feedback, or need support? We're here to help!
We'd Love to Hear From You
Whether you're experiencing technical issues, have suggestions for new features, want to report a bug, need help understanding how to use our tools, or have questions about GPS documentation best practices, we're here to assist. Our team is committed to providing excellent support and continuously improving GPSnap based on user feedback.
We typically respond to all inquiries within 24-48 hours during business days. For urgent technical issues affecting your work, please include "URGENT" in your subject line and describe the problem in detail so we can prioritize your request. The more information you provide about your device, browser, and the specific issue you're experiencing, the faster we can help resolve it.
For business partnerships, enterprise licensing inquiries, bulk deployment questions, or media requests, please select "Business Inquiry" as your subject and provide details about your organization and needs. We're always interested in collaborating with organizations that share our commitment to privacy-first, professional-grade documentation tools.
Send us a Message
Frequently Asked Questions
❓Do you store my images or location data?
No, we never store any images, GPS coordinates, or personal data on our servers. Everything is processed entirely in your browser using client-side JavaScript. Your photos and location information never leave your device unless you choose to download and share them yourself.
❓Is GPSnap free to use?
Yes, GPSnap is completely free to use with no hidden costs, subscriptions, or usage limits. We believe professional GPS documentation tools should be accessible to everyone, which is why we offer all features for free and support the service through non-intrusive advertising.
❓What browsers and devices are supported?
GPSnap works on all modern web browsers including Chrome, Firefox, Safari, and Edge on desktop, laptop, tablet, and smartphone devices. For best results, we recommend using the latest version of your browser and ensuring you have granted camera and location permissions when prompted.
❓How do I report a bug or technical issue?
Please use the contact form above and select "Bug Report" as your subject. Include details about your device type, operating system, browser version, and a description of what happened and what you expected to happen. Screenshots or error messages are extremely helpful for diagnosing issues quickly.
❓Can I request new features or improvements?
Absolutely! We actively encourage feature requests and user feedback. Select "Feature Request" in the contact form and describe what functionality you'd like to see added and how it would help your workflow. We prioritize features based on user demand and feasibility.
❓How accurate is the GPS location data?
GPS accuracy typically ranges from 5-50 meters depending on your device capabilities, satellite visibility, and environmental conditions. Smartphones with quality GPS chips usually achieve 5-15 meter accuracy in open outdoor areas. The tool displays the accuracy margin on each captured image so you always know the precision level.
❓Why do I get an error accessing my camera or GPS?
Browser permission errors occur when camera or location access is blocked in your browser settings. Check your browser's site permissions and ensure GPSnap is allowed to access both camera and location. On mobile devices, also verify that location services are enabled in your device settings.
❓Can GPSnap be used for commercial or business purposes?
Yes! GPSnap is free to use for both personal and commercial purposes. Many professionals including contractors, insurance adjusters, property managers, and inspectors use GPSnap for business documentation. For enterprise deployments or white-label solutions, contact us via "Business Inquiry" to discuss your needs.
🔒 Your Privacy Matters
We take your privacy seriously. GPSnap never stores, transmits, or has access to your images, location data, or any personal information. Everything happens locally in your browser. Contact form submissions are securely stored and only used to respond to your inquiry.
Prefer Direct Email?
Send us an email at
contact.gpsnap@gmail.com