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Have questions, feedback, or need support? We're here to help!
We'd Love to Hear From You
Whether you're experiencing technical issues, have suggestions for new features, want to report a bug, need help understanding how to use our tools, or have questions about GPS documentation best practices, we're here to assist. Our team is committed to providing excellent support and continuously improving GPSnap based on user feedback.
We typically respond to all inquiries within 24-48 hours during business days. For urgent technical issues affecting your work, please include "URGENT" in your subject line and describe the problem in detail so we can prioritize your request. The more information you provide about your device, browser, and the specific issue you're experiencing, the faster we can help resolve it.
For business partnerships, enterprise licensing inquiries, bulk deployment questions, or media requests, please select "Business Inquiry" as your subject and provide details about your organization and needs. We're always interested in collaborating with organizations that share our commitment to privacy-first, professional-grade documentation tools.
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Frequently Asked Questions
❓Do you store my images or location data?
No. GPSnap processes everything locally in your browser using client-side JavaScript. Your images and GPS data never leave your device unless you choose to download and share them yourself.
❓Is GPSnap free to use?
Yes. GPSnap is completely free with no hidden fees, subscriptions, or premium tiers. We believe professional GPS documentation tools should be accessible to everyone, which is why we offer all features for free.
❓What browsers and devices are supported?
GPSnap works on all modern browsers including Chrome, Safari, Firefox, and Edge, on smartphones, tablets, laptops, and desktops. For best results, use the latest version of your browser and ensure camera and location permissions are granted.
❓How do I report a bug or technical issue?
Use the contact form on this page and select Bug Report as the subject type. Include details about your device type, operating system, browser version, and a description of the issue. Screenshots and error messages are extremely helpful for quick diagnosis.
❓Can I request new features or improvements?
Absolutely. Use the contact form and select Feature Request. Describe what functionality you would like and how it would help your workflow. We prioritize features based on user demand and feasibility.
❓How accurate is the GPS location data?
GPS accuracy is typically 5-15 meters on modern smartphones outdoors with clear sky visibility. Indoor accuracy varies but modern devices use Wi-Fi and cellular triangulation to improve it. The accuracy value is displayed on each captured image.
❓Why do I get an error accessing my camera or GPS?
This is usually a browser permission issue. Check your browser settings to ensure camera and location permissions are granted for gpsnap.com. On mobile devices, also verify that location services are enabled in your device settings.
❓Can GPSnap be used for commercial or business purposes?
Yes. GPSnap is free for all uses including personal, commercial, and enterprise. Many professionals including contractors, insurance adjusters, property managers, and inspectors use GPSnap for business documentation. For enterprise inquiries, select Business Inquiry in the contact form.
Your Privacy Matters
We take your privacy seriously. GPSnap never stores, transmits, or has access to your images, location data, or any personal information. Everything happens locally in your browser. Contact form submissions are securely stored and only used to respond to your inquiry.
Prefer Direct Email?
Send us an email at
support.gpsnap@gmail.com